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Total Source Solution

Total Source Solution

“Single Source, One Voice”

Fearing’s Audio Video Security in Madison WI is a low voltage systems integrator that specializes in design-build solutions within the disciplines of Audio, Video, Access Control, Alarm Systems, Video Surveillance, AV Systems, Automation, and Structured Cabling. These core disciplines, packaged together, provide one comprehensive service we call Total Source. Total Source provides our customers with extensive low voltage solutions from one provider thereby reducing vendor lists and simplifying our client’s lines of support giving Fearing’s its competitive advantage.

Our primary markets are business-to-business, healthcare, manufacturing, education, house of worship, and municipal government markets.  Fearing’s prides itself on providing excellent product lines, outstanding installations, and innovative solutions based on the best return on investment (ROI) and lowest total cost of ownership (TCO) while backing it up with impeccable service after the sale.

Preferred Partnership Program

Fearing’s Preferred Partnership Program (PPP) is our customized version of managed services.  Our customer who has a need will ask: “What should I do?”  Fearings will assess the need and then design a quality solution to fill that need.  Approval of the project will include the statement: “Help me do it”.  Often after completion of the project support will be provided on an “as needed” basis.

For the customer looking for a higher of level of service they will say: “Manage It For Me”.  That is when Preferred Partnership begins. Fearing’s will add another level of customer service by providing the client with a Customer Service Representative (CSR) that will provide an enhanced level of communication and service and oversee the administration of our preventative maintenance programs included in the PPP. The PPP improves reliability and minimizes downtime on the equipment under the program.  The customer will also benefit from an increased level of communication provided by the CSR improving their comfort level with the status of systems under the PPP.

Preferred Partnership Customer Engagement Model & Customer Wheel of Success